Have you missed out on opportunities because you could not guide your sales agents on time?
Maintaining communication with the on-field team is the hardest part of field operation management. The sales agents often have to juggle between multiple apps for different things like instant messaging and document sharing.
But if the mobile app of the geolocation mapping tool has a live chat feature, it would become much easy for the managers and on-field agents to connect instantly.
Sounds exciting, isn’t it?
So, let’s explore how the new Live Chat feature benefits Dynamics 365 map users.
1. Instant Query Resolution
If the sales agents can find the Live Chat feature in the mobile app of the mapping tool, communicating with peers would become much easier. With Live Chat, on-field agents no longer have to wait or rely on emails or phone calls to seek guidance or resolve queries.
They can now directly connect with managers in real time. This will bring rapid resolution to the query. Whether it’s a complex task, a technical challenge, or a customer query, Live Chat empowers agents to receive instant support.
On the other hand, if managers have any updates that they want their sales agent to know before they start the meeting, they can instantly do it with live chat.
2. Document and Image Sharing
Managers might want to share some important documents that they just received to the sales agent before they head for the meeting. Or the agents would want to share the documents with managers after the meeting is over so that they can plan things ahead. Whatever the scenario is, Live Chat makes it easy for you to share important documents and images with your peers.
3. Enhanced Efficiency and Productivity:
The Live Chat feature significantly enhances efficiency and productivity across field operations. Agents no longer need to interrupt their workflow or waste time searching for information or solutions independently.
Instead, they can instantly connect with managers, reducing downtime and improving decision-making capabilities. Thus, as the sales agents get instant resolution, they can quickly move on to their next task without wasting any more time.
Conclusion
Hence, the Live Chat feature can revolutionize field service management by enabling seamless communication and collaboration between on-field agents and managers.
The instant query resolution, real-time insights, and streamlined information sharing offered by Live Chat enhance the productivity of your field agents.
This feature can help your teams achieve better outcomes in today’s dynamic and competitive business environment.
All product and company names are trademarks™, registered® or copyright© trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
