Your Absolute Tech Partner!
AppJetty is your complete tech partner! So, you can focus on your business without any hurdles. This support is to keep your business up and running for greater outcomes.
Why us?
-
Transparent Strategy -
Committed Support -
Dedicated Support Team -
Effective Resolutions
What can we offer?
-
Question & Answers -
Your Virtual Assistant -
Technology Maintenance -
Server Maintenance
SLAs that makes support more transparent
Our support runs with attached SLAs tailor-made for the support level required for businesses so they are not ambiguous.
| Protocol | What you’ll get | SLA Type |
|---|---|---|
| Z1 |
|
Inclusive |
| Z2 |
|
Functional Support |
| Z3 |
|
Tech Support |
| Z4 |
|
Server Support Add-on |
Explore our support packages
For Dynamics 365 Plugins
| Inclusive | Tech Support | |
|---|---|---|
| License Type | Saas / Yearly | Hourly |
| Support Validity | 3 months | Scope of Work |
| Onboarding Training (one-time) | 2 hrs | Hourly |
| Access to KB | Yes | Yes |
| Communication Type | Email, Tickets | Email, Tickets, Call |
| Support Hours | 3 hrs | As demanded |
|
Critical Response Time Support for critical cases such as software errors, hardware (server) faults which leads to system failure |
1 Business day | 1 Business Day |
|
Average Response Time Response time for normal support requests which do not fall under the critical category |
up to 4 Business Days | up to 2 Business Days |
| SLA | Z1 | Z3 |
| Pricing | Contact Us | Contact Us |
For Suite/SugarCRM plugins, Mobile Apps
| Inclusive | Support | |
|---|---|---|
| License Type | One Time | One Time |
| Support Validity | 30 days | Scope of Work |
| Onboarding Training (one-time) | 1 hr | Hourly |
| Access to KB | Yes | Yes |
| Communication Type | Email, Tickets | Email, Tickets, Call |
| Support Hours | 2 hrs | as demanded |
|
Critical Response Time Support for critical cases such as software errors, hardware (server) faults which leads to system failure |
up to 1 Business Day | up to 1 Business Day |
|
Average Response Time Response time for normal support requests which do not fall under the critical category |
up to 4 Business Days | up to 2 Business Days |
| SLA | Z1 | Z3 |
| Pricing | Contact Us | Contact Us |
Other AppJetty Offerings (Odoo, Magento Extensions)
| Inclusive | Support | |
|---|---|---|
| License Type | One Time | One Time |
| Support Validity | 30 days | Scope of Work |
| Onboarding Training (one-time) | 1 hr | Hourly |
| Access to KB | Yes | Yes |
| Communication Type | Email, Tickets | Email, Tickets, Call |
| Support Hours | N/A | as demanded |
|
Critical Response Time Support to critical cases such as software errors, hardware (server) faults which leads to system failure |
N/A | up to 1 Business Day |
|
Average Response Time Response time for normal support requests which do not fall under the critical category |
N/A | up to 2 Business Days |
| SLA | N/A | Z3 |
| Pricing | Contact Us | Contact Us |
Note: We advise you to contact us to know more on support plans rather having any assumptions and do read our support policy for terms.
Stay Connected with AppJetty Support
DIY Helpdesk
Get an instant fix for your queries here. Browse the answers to your questions, learn the nuances of our product, and more with our detailed knowledge base.
We respond quickly with a detailed solution. Please send an email for any requirements related to any of our products.
Skype
Let’s connect anytime for quick solutions. You can call and also reach us at our skype id: support.biztech
Live Chat
Chat with our customer reps for any of your queries. We strive to provide instant solutions to your queries.
Tickets
Feel free to get in touch with us about any of your product customization requirements. We would love to help you.
What Our Customers Say
Highly Recommended! Other than the fact it does work well, we have to mention that their customer support is fast and friendly. I wish more companies were like them!"
hello guys, first I would like to thank you for your support which was over any expectation. about the extension and the app, I can't understand why only your company made this kind of app, I think it is a must have, can't live without it now. I also bought the language translator module, and also that app is unique, you have really great ideas. You know all the vendors are doing the same kind of extensions, you guys have a some that are unique. thank you again"
We May Ask for Details to Serve You Better
To make your experience seamless, it will be great if you could give us the details mentioned below, when we get in touch with you. The purpose is simple! To save more of your time.
- Order No / License No (if applicable)
- Adequate details for Requested Support
- Access to required space
- Via FTP/Server or Admin level access